WHAT THE RESTRICTED AREA?
It is an area within the portal dedicated to exhibitors, where you can also use the specific e-commerce menu to rent items and request services for the event in which you are participating. The restricted area remains active even if the e-commerce is closed and can also be used for participation in future events.
HOW CAN I ACCESS THE RESTRICTED AREA?
To access, you must request accreditation from the exhibitor back-office and the invitation will arrive by e-mail from noreply@iegexpo.it
HOW DO I ACCESS E-COMMERCE?
You will find e-commerce on the side menu bar inside the restricted area.
HOW CAN MY STAND FITTER ACCESS THE PORTAL?
There are two ways:
1 – the fitter purchases on behalf of the exhibitor and proceeds with the payment with the exhibitor's data.
In this case, the fitter can be included in the exhibitor’s company contacts, and the exhibitor must ask the back-office to send an invitation to the fitter to access their restricted area and the e-commerce menu where they can proceed with purchases on behalf of the exhibitor
2 – the fitter purchases directly with their own data and pays for the exhibitor. In this second case, the fitter must register with their own company data and follow the accreditation process like the exhibitor. Request for accreditation of your stand fitter must be sent by the exhibitor to the exhibitor back-office.
HOW CAN ONE OF MY COLLEAGUES ACCESS THE PORTAL?
You can insert other company contacts on the homepage of your restricted area. To allow other contacts to access the restricted area and the e-commerce programme, you must ask the exhibitor back-office to send the access email to the newly inserted contacts.
WHERE CAN I FIND MY PASSWORD?
Your password must be set when filling in the registration form. To access the form, you need to receive the authentication code.
If you forget your password or need to reset it, click on “forgot password” on the homepage.
WHAT ARE EVENT DOCUMENTS?
The non-mandatory edition documents relate to certifications and declarations e.g.: correct assembly, fire regulations, goods handling, etc. they can be used if necessary or upon specific indication from the logistics office expo@riminiconvention.it.
WHAT DO I HAVE TO DO WITH THE MANDATORY DOCUMENTS?
Mandatory documents must be viewed and accepted in order to proceed with purchases.
Even exhibitors who do not need to make purchases have to enter the restricted area and view the mandatory documents.
IF I DON'T HAVE TO BUY ANYTHING, DO I HAVE TO ACCESS THE PORTAL?
You must access the portal to view and approve the mandatory documents for participation in the event.
HOW CAN I PURCHASE AN ITEM??
From the e-commerce menu in the sidebar of the restricted area, you can access the various product categories and items of interest. By selecting the item, you enter the description page where you can set the quantity and add it to your cart. By clicking on the cart icon at the top right you can view what you have added and proceed with the purchase, choosing the payment method. Before continuing continue with the purchase you need to have viewed and accepted the mandatory event documents.
For further details, refer to the user guide which can be downloaded at the following link HERE.
WHY ARE THE PRICES OF SOME ITEMS NOT LISTED? WHAT ARE “ON REQUEST” ITEMS”?
These are items to be quoted only upon specific request from the exhibitor. At the time of the request, the user will receive an acceptance message and subsequently a second message to communicate that the quote has been made and is available in their restricted area.
The user can view the quote, confirm it and add it to their cart to proceed with order confirmation and payment, or else reject it.
Confirmation of the personalized quote must be concluded separately from other purchases. The “Complete purchase” button will appear next to each section.
WHAT CAN I REQUEST WITH "QUOTED CUSTOMISED EQUIPMENT?"
This is to request a setup project for my exhibition space, for example: stand open on two sides with graphics on the walls, desk with stool, seating area and monitor. Lighting with spotlights….
To purchase individual furnishings, refer to the equipment category and the furnishings sub-category. Only in the case of furnishings not included in the list, click on "quoted additional furnishings" in the FURNISHINGS subcategory under EQUIPMENT, specifying the request.
WHY CAN'T I CLOSE MY ORDER?
To close the purchase, I must have viewed and accepted the mandatory event documents. The documents can also be downloaded to verify the information.
You must also have correctly inserted all your administration details on the Homepage, under Company details.
HOW CAN I PAY?
There are two methods of payment: by credit card or bank transfer.
Credit card: the Nexi portal will open up directly and you can insert your card details.
Bank transfer: the user will receive an e-mail confirmation with the details to proceed with payment.
In both cases, you will receive a courtesy copy of the invoice as soon as it is issued.
